Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size in Sanctuary Clothing?
We provide a comprehensive size guide on each product page. Generally, our contemporary fit runs true to size, but we recommend checking specific measurements for denim and tailored pieces.
Are your fabrics sustainably sourced?
We are committed to conscious fashion. Many of our pieces utilize recycled fibers, organic cotton, and low-impact dyes as part of our ongoing sustainability initiative.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, orders are processed quickly. You may cancel an order within 30 minutes of placement; after that, we are unable to make changes.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How should I care for my Sanctuary garments?
Most of our items are machine washable on a gentle cycle. However, for our specialty knits and vegan leather, we recommend professional dry cleaning or hand washing as specified on the care label.
What should I do if I receive a damaged item?
Please contact our customer care team within 48 hours of delivery with your order number and a photo of the defect to arrange a priority replacement.